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Fraud Awareness
Fraud Awareness
Stay safe from frauds and scams. Read these tips to protect yourself and your customers.
Har Len-Den, Tarakki Ki Ore.Secure digital payments for every retailer
1. Zedy will never ask for
- Your login password, transaction PIN, OTP or MPIN on call, SMS, email or WhatsApp.
- Your customer's card number, CVV, expiry date, UPI PIN or Aadhaar OTP.
- Any advance payment or "processing fee" to activate an account, increase commission or release a refund.
2. Common frauds to watch out for
- Fake calls / SMS – fraudsters pretending to be Zedy staff, bank officials or government officers.
- Phishing links – fake websites or apps that look like Zedy. Always check the website address before logging in.
- Screen-sharing apps – never install AnyDesk, TeamViewer or similar apps on the request of an unknown caller.
- Fake refunds / cashback – messages asking you to "receive" money by entering your PIN.
3. Safety tips for retailers
- Change your password regularly and do not share your login with anyone.
- Log out after use, especially on shared computers.
- Verify customer identity before doing high-value transactions.
- Do not accept payment requests or wallet loads from unknown persons.
4. Report a fraud
If you suspect any fraud or unauthorised transaction, immediately contact us at +91-9610369091 or info@zedy.in. You can also report cyber fraud on the national helpline 1930 or at cybercrime.gov.in.