Grievance Policy
Our process to receive, track and resolve your complaints fairly and on time.
1. Objective
Zedy is committed to providing quick and fair resolution to every complaint raised by retailers, distributors and customers. This policy explains how you can raise a grievance and how we handle it.
2. How to raise a complaint
- Phone: +91-9610369091
- Email: info@zedy.in
- Contact form: through the Contact Us page of this website.
Please mention your registered mobile number, transaction ID (if any), date of transaction and a short description of the issue.
3. Resolution timelines
| Stage | Timeline |
|---|---|
| Acknowledgement of complaint | Within 24 hours |
| Resolution of general complaints | Within 7 working days |
| Failed / pending transaction (BBPS & payments) | As per NPCI / partner bank timelines (usually T+1 to T+5 working days) |
4. Escalation
If you are not satisfied with the resolution, you can escalate the matter to our Grievance Officer at info@zedy.in. The Grievance Officer will review the case and respond within 15 working days.
5. BBPS complaints
For bill payments made through Bharat Bill Payment System (BBPS), you can also raise and track a complaint using your transaction reference ID through the Bharat Connect complaint portal.